Frequently Asked Questions
Everything you need to know about our premium blends and doorstep delivery.
How do I ensure my tea and coffee stay fresh?
To maintain optimal flavor, store your Ringtons products in a cool, dry place away from direct sunlight. Once opened, we recommend transferring them to an airtight container or using our resealable foil pouches.
What are your standard shipping times?
We typically process and dispatch orders within 24-48 hours. Standard delivery usually takes 3-5 business days, though our traditional doorstep delivery service follows a specific local schedule.
Do you offer international shipping?
Yes, we ship a wide range of our signature blends and hampers globally. Shipping costs and delivery times vary depending on the destination country and will be calculated at checkout.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on opened food or beverage items. If your order is damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
Are your tea bags biodegradable?
We are committed to sustainability. The majority of our tea bags are now made from plant-based, industrially compostable materials, and we are actively working toward making our entire range plastic-free.
Can I set up a recurring subscription for my favorite products?
Absolutely. You can choose the 'Subscribe & Save' option on eligible product pages to have your favorite tea, coffee, and biscuits delivered automatically at intervals that suit your schedule.